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Customers of our financial services clients privacy notice

Who we are

TLT LLP is a law firm and limited liability partnership registered in England under number OC308658 and regulated by the Solicitors Regulation Authority under number 406297.  TLT LLP is recognised as a 'Controller' under data protection legislation.  This means that as an organisation we can (either on our own or jointly with our clients) decide the purposes for which, and the manner in which, personal data is processed.  Please read the following notice carefully to understand why your data is being collected, and what we do with that data once in our possession.

Why we are processing your information

Your personal data is being processed to enable us to provide legal advice to our client and may also be used in legal proceedings on behalf of our client.  We are allowed to use your information because it is in the legitimate interests of our client under the terms and conditions of your loan or mortgage to do so.  We also have to use your personal data to comply with our own legal and regulatory obligations.

What type of information will we collect about you

At TLT we take privacy seriously and will only use your personal information to assist our clients in administering your loan or mortgage account, carry out any obligations arising from the loan or mortgage agreement between you and our client, and provide related legal services to our client.  The information we collect about you will depend on the circumstances of the particular matter, but typically will include your contact details (name, address, date of birth, email address) and financial details (income and expenditure, mortgage payment history). In order to exercise our client's rights we may also need to process information which is very sensitive in nature, such as your health related details.  We have a vulnerable customers policy which sets out how we handle sensitive information that you have volunteered to us or our client.  A copy can be provided upon request.

Who will your information be shared with

Information about you may be passed to us by third parties in the course of providing our legal services.  Typically these sources include financial institutions (our client), other parties involved in the legal proceedings (for example where you have instructed a solicitor) and government bodies (such as HM Land Registry).  We may also need to share your information with selected people or organisations when required to do so in the course of progressing the legal matter, or where we are obliged by law.  This will include making disclosures to Court, other individuals that may be occupying your property, and legal counsel or other agents we use to obtain advice or assistance in the matter.  If you or another party to the litigation is based outside of the UK, it may be necessary to make a cross-border transfer of personal data. 

Automated decision making

We do not use your information for automated decision making. This means that no decisions will be made about the processing of your information solely by automatic means, where no humans are involved in the decision making process.

Measures when transferring your data to other countries

There may be occasions where we need to send your data outside the EU.  This would cover situations where we need to deal with international aspects of our clients matter, and instruct overseas organisations to assist.  For example, when you are residing in another country, and we need to serve you with Court papers.  We will not need to seek your consent in these circumstances as there is a legal need to transfer the information.  

How long will we keep your information

We will only retain your personal information for as long as necessary to carry out the legal work, establish or defend legal actions that could be made against us or our client, and to comply with obligations under the law.  For example, should you default on [loan/mortgage] payments in the future, and we are re-instructed by our client, we may use information that was passed to us at the start of our involvement.

How can you access and update your information

You have a right to request a copy of the personal information we hold about you, known as a data subject access request.  You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed.  These requests are free of charge and can be sent to Risk Manager, TLT LLP, 1 Redcliff Street, Bristol, BS1 6TP, or to GDPR@tltsolicitors.com. 

Complaints about the use of your information

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by writing to Risk Manager, TLT LLP, 1 Redcliff Street, Bristol, BS1 6TP, or emailing GDPR@tltsolicitors.com.  Due to the nature of the services that we provide in most cases we are likely to be able to continue to hold and process information for the limited purposes explained in the notice even when objections are raised.  If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the UK data protection regulator, the Information Commissioner’s Office.  Further details can be found at www.ico.org.uk or 0303 123 1113.

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