The pandemic caused a significant increase in online shopping as non-essential retailers were forced to close and people were advised to stay at home
Despite a return to physical stores, the market share of online will remain elevated even after the pandemic and play an even more important role in retail.
Our latest research among the UK’s top 100 retailers reveals that IT and digital capabilities are failing to keep pace with demand, and the challenges and opportunities with improving the omnichannel experience.
As well as protecting the future of the physical high street, retailers need to consider whether their current infrastructure and investment strategies provide solid enough foundations for an increasingly busy “virtual high street”.
Read the report to discover:
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We act for both suppliers and customers of tech and comms systems and services across a wide range of sectors.Read more
We advise across the whole spectrum of business and trading arrangements.Read more
We advise clients on the most appropriate routes to access their chosen market, whether domestic or international.Read more
Data protection law is changing rapidly and mistakes can lead to significant financial penalties and reputational damage. We can help you secure your data and use it to its maximum potential.Read more
We can work side by side with your IT security provider to deliver a robust cybersecurity programme.Read more
We can help your organisation build resilience against breaches by coordinating baseline certifications, third party contracts, policies and testing. We offer CPD-accredited bespoke training and rehearsals for responding to incidents, meaning you’ll be equipped and know exactly how to act should a breach arise.Read more
Our expertise and resources are regularly called upon by clients to deal with a variety of investigations including cyber security issues, whistleblowing reports, internal investigations, investigations by external agencies and advising on the remedial steps and the redress exercises that arise as a result .Read more
Our litigation team can deal with cyber or data protection litigation matters including claims by third parties and data subjects.Read more
We advise companies in all sectors with their online operations, particularly major retailers on e-trading issues and media companies on digital exploitation.Read more
Our team has extensive knowledge of best practice models for outsourcing IT systems and services, and we help clients establish multi-supplier operating models and manage complex transitions from 'monolithic' provider arrangements.Read more