It is essential for trustees and sponsoring employers to keep abreast of the Ombudsman’s recent determinations to assess the impact on their scheme. To help you, download the latest edition of our Ombudsman update.
Important areas covered in this edition include trustee discretion over pension payment dates and whether members can rely on inaccurate benefits statements.
We also look at a decision which highlights the importance of conducting dispute resolution procedures in an appropriate manner.
This publication is intended for general guidance and represents our understanding of the relevant law and practice as at December 2016. Specific advice should be sought for specific cases. For more information see our terms & conditions.