Complaints continue to be made to the Pensions Ombudsman covering a wide range of issues. It is essential for trustees and sponsoring employers to keep abreast of the Ombudsman's determinations to assess the impact on their scheme.
In the latest edition of our Ombudsman update we cover the importance of being aware of the deadline for making death grant payments and ensuring these are paid within the time limits; checking the accuracy of pension statements and the impact of getting this wrong; and taking all reasonable steps to identify beneficiaries when deciding on the distribution of death benefits.
This publication is intended for general guidance and represents our understanding of the relevant law and practice as at August 2016. Specific advice should be sought for specific cases. For more information see our terms & conditions.