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Digital banking report

Against a backdrop of heightened regulation, the burden of legacy IT and a plethora of potential technologies and strategies to pursue, financial institutions must continue to drive forward in the digital age to retain market share, restore customer trust and avoid commodification.

The shape of established retail banks especially is shifting, spurred on by the challenge from fast, focused digital new entrants who are chipping away at revenue streams.

We surveyed 145 senior IT decision-makers from a wide range of financial institutions to find out:

  • Where we'll see future investment
  • Key areas of focus for technology development
  • Trends in operational IT – from cloud use to IT supplier management models
  • Strategic use of digital – from customer service to data analysis
  • Trends in payment services
  • Regulatory issues for digital innovators

With industry views from the BBA, PwC, Fintech Circle Innovate, Currency Cloud and Capco, our digital banking report is essential reading for anyone involved in the sector.


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