TLT has been 'Highly Commended' at this year's Mortgage Finance Gazette awards for ' Best Debt and Arrears Management Strategy'. The firm demonstrated that it has a good arrears management and forbearance strategy in place, which helps lenders and customers.
TLT's Graham Walters said: "In direct response to the FCA's challenge to the mortgage industry on delivering improved customer outcomes, we reviewed the customer journey and devised a new way to deal with the sale of repossessed properties.
"Our innovation is to provide more information at the point of possession about the process the lender will follow in selling the property. We provide a clear accessible step by step guide, which gives customers all the information they need to feel informed about what is going to happen next. This has improved customer engagement and where there are surplus funds, has improved the speed of distribution"
The awards were announced at Mortgage Finance Gazette's 2017 awards ceremony on 16 November at the Royal College of Physicians, London.