Luke Austin

Luke advises on complex and high value litigation matters for clients in the financial services industry, both as claimant and defendant.

Advising on a range of issues within the retail, consumer credit and corporate lending arenas including claims for breach of contract and/or duty involving fraudulent transactions, Luke also has experience of defending claims brought under the Equality Act 2010 in respect of the provision of financial services.

Luke specialises in disputes and claims for compensation involving alleged breaches of data protection and privacy. These include alleged breaches of the GDPR and Data Protection Acts 1998 and 2018, misuse of private information, breach of confidence and contravention of related Human Rights.

Luke has particular expertise in providing strategic advice and support to financial institutions on internal complaints processes and large scale remediation projects.

Jurisdiction: England and Wales

Recent experience

• Advising clients on a range of data breach and privacy complaints and claims. Providing strategic and commercial advice to resolve disputes and ensure regulatory compliance.
• The defence of a potential claim under the Equality Act 2010 against legacy brand of a major bank.
• Team leader in a significant project with a major bank and seconded into the bank into various roles to provide strategic advice and implement new processes and procedures.
• Providing advice to consumer credit clients around the impact of Covid-19 on chargeback and Section 75 Consumer Credit Act 1974 claims.