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Jemma Shanks

Jemma, shanks


0333 006 1420

About Jemma

Jemma specialises in financial services disputes and investigations, with significant financial services project management experience. 

She primarily advises financial institutions in relation to complex disputes and contentious regulator matters. She also advises individuals in relation to criminal and regulatory investigations. Jemma has recently completed a secondment to the FCA’s Enforcement and Market Oversight Division, working on some significant enforcement actions involving potential AML breaches and financial crime. She also draws on her previous experience seconded to one of the firm’s largest banking clients, both in its litigation and business teams, which provides her with a real focus and understanding of her client’s business and needs. 

Jemma also has experience acting for major banking clients in large scale remediation programmes arising from the treatment of customers during the economic downturn.  

Jemma regularly advises in relation to disputes arising from retail banking including product mis-selling, breach of contract, debt recovery and professional negligence. 

Jurisdiction: England & Wales

Recent experience

  • Leading a large-scale/multi location project to provide responses to complex business banking customers on a variety of issues;
  • Advising an individual in relation to a dual track criminal and regulatory investigation relating to potential market abuse; 
  • Investigations involving a variety of issues including customer and colleague treatment by reference to internal policies and regulator expectations. Advising on sensitive whistle-blower allegations and the subsequent internal investigation;
  • Acting for a large clearing bank in relation to a dispute involving vishing fraud;
  • Managing large-scale electronic disclosure exercises involving third party technology providers including responding to a significant disclosure request from the Serious Fraud Office directed to an international retailer.