Meeting demand for faster delivery is leading to bigger investment in logistics and fulfilment, according to our research among top 100 UK retailers.
Retailers have been feeling the effects of digital’s growth for years; but our latest report reveals that we're now at a tipping point, with unprecedented pressure on retailers to adapt their warehousing and logistics to meet changing demands.
Consumers want delivery that's fast, free and flexible, and this can make the difference between making a sale or an abandoned shopping cart.
We spoke to the UK’s top 100 retailers and found that these expectations are so deeply entrenched that every part of the supply chain must be more agile to compete. Read our report to find out:
There's also industry comment from Savills, Spiral4 Solutions and PwC.