Client Feedback Survey

At TLT we are committed to providing you with a first class service. In order to ensure that we meet all your expectations and to identify areas for improvement, we need your feedback.

All information we receive is reviewed by partners in the firm with responsibilities for Best Practice.

About you

Name

First line of your address

If you don't wish to disclose your name, what type of work did we do for you?

1. Why did you choose TLT?

2. How satisfied were you with our overall level of service? Excellent V Good OK Poor

Comment

3. How clear was the information and/or advice that we gave you? Excellent V Good OK Poor

Comment

4. Were the costs of your case clearly explained to you? Yes No

Comment

5. Did we keep you sufficiently informed of the progress of your case? Yes No

Comment

6. Was your lawyer approachable and professional? Yes No

Comment

7. What was your impression of other staff? Excellent V Good OK Poor

Comment

8. Could you contact your lawyer when you needed to? Always Most of the time Sometimes Rarely

Comment

9. At any point were you dissatisfied with our handling of your case? Yes No

If so, did you tell us and did we deal with the problem?

Comment

If you want to know more about how we can help you, please refer to our web site. In the meantime, if you need any further legal advice, please tick the appropriate box below and we will be in touch

Tax Planning

Trusts and estate administration

Powers of attorney

Family advice including pre-nuptial or cohabitation agreements

Buying or selling your property

Wills & probate

Legal proceedings/disputes

Other, please specify

If you do wish us to contact you, what is the best way for us to reach you?

Telephone

Contact Email