TLT Solicitors

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Switchboard Operator - 10.00am - 2.00pm

TLT Overview

TLT is one of the largest law firms in Bristol and one of the top 100 in the UK with offices in Bristol and London. We are a young and forward thinking firm that since its formation in 2000, by the merger of leading Bristol commercial law firms Lawrence Tucketts and Trumps, has seen rapid growth.

What does that mean to you? We are a large firm with over 650 staff who can offer you a broad range of expertise. Our people have specialist skills in many areas of law including banking, commercial, corporate finance, dispute resolution, employment, pensions, insolvency, IT, real estate and tax.

Many of our clients are nationally based and some are international. We have links with other law firms throughout Europe so we can provide high quality and good value legal services in other European countries.

But it's the way we work that sets us apart. We take the time to get to know our clients, work in partnership with them and are always striving for the best results. It's something you'll discover as you find out more about us.

The Team
Facilities are responsible for the smooth running of various day to day activities including switchboard, the conference suite, catering, post, archives, document services, office moves, security, health & safety and many other support functions

Responsible to
The Reception Manager, who is responsible for the management of the switchboard and conference suite.

Main Purpose of the Job
To respond to both external and internal telephone calls quickly, efficiently and professionally. To provide effective administrative support, as required, to the Facilities team.

Key Tasks and Duties

To maintain cover of the switchboard between the hours of 10.00 and 14.00

To answer all calls promptly and in a professional manner

To keep the switchboard index up-to-date

To process travel and courier bookings

To assist with Business Development mailings

To cover Reception as required

To assist other members of the Facilities team, as appropriate, and to undertake other administrative duties as may be required

To take responsibility for Health & Safety at work of yourself and others

Knowledge, Skills and Experience

Experience of working on a busy switchboard in a professional environment

Excellent client care skills with the ability to deal with clients and employees on the telephone and face to face

Ability to work and deliver a service encompassing the firm's core brand values

Excellent communication skills with a confident manner being polite and friendly at all times

Ability to maintain confidentiality at all time

IT skills with knowledge of Outlook, Word and Excel

To be familiar and knowledgeable about the business and people of the firm

To demonstrate a continuing desire to acquire knowledge, skills and attitudes required to support a firm offering professional services


If you would like additional information about this position then please contact Matt Parker HR Recruitment Officer, on 0117 917 7867 or email recruitment@TLTSolicitors.com

For further information about TLT Solicitors please visit our website: www.TLTSolicitors.com

No agencies please.